Contact information
At FLAIREXCO, great customer experience isn't an afterthought — it's part of the brand. Whether you need help with an order, have a question about sizing, or just want to connect, we're here and we're listening.
HOW TO REACH US
📧 Email: info@flairexco.com 💬 Live Chat: Available directly on our website — just click the chat bubble and we'll get back to you as soon as possible.
We aim to respond to every message within 24 hours, Monday through Friday. Messages received over the weekend or on holidays will be answered the next business day.
ORDER INQUIRIES & SUPPORT
Already placed an order and need an update? We've got you. To help us pull up your order as quickly as possible, please include the following when reaching out:
- Your order number (found in your confirmation email or on your FLAIREXCO order card)
- The email address used at checkout
- A brief description of your question or concern
The more detail you give us upfront, the faster we can get you taken care of.
WHAT WE CAN HELP WITH
- Order status & tracking
- Sizing guidance & fit advice
- Returns, exchanges & refunds
- Product questions
- General brand inquiries & collaborations
Every question matters to us — because every customer matters to us.